Welcome Venues

Following the launch of our ‘Welcome’ customer service app back in July 2017, we have signed up many new venues for you to explore. We are truly delighted by all the positive feedback from both our users and venue partners, who are excited to be part of the ‘Welcome’ community. Below is a list of all the participating venues. Don’t forget – if you can think of a venue that needs improved disability awareness and customer service send us a venue request!


Please see below for a list of all the Welcome venues, categorised by region. 

 
 

Edinburgh & Lothian

Edinburgh Airport

Edinburgh Airport is Scotland’s busiest with 33 airlines serving 188 routes. ‘Welcome’ is used in their special assistance hub.

Edinburgh Jenners Store, House of Fraser

One of the oldest department stores in the world, Jenners has been trading as far back as 1838. Besides displaying a vast array of products from leading brands, Jenners features a restaurant, spa and hair salon.

Royal Bank of Scotland, Gogarburn

The RBS headquarters at Gogarburn is home to their Branch lab, E-Spark, their conference centre and other facilities.

Nuffield Health, Gogarburn

RBS Fitness & Wellbeing Centre Gogarburn is open to all RBS Employees, suppliers, contract & temp staff and their families.

The Scottish Government, Victoria Quay

Victoria Quay (VQ) is a Scottish Government building situated in Leith, Edinburgh.

Edinburgh Festival Fringe, Headquarters (coming 2018)

The Edinburgh Festival Fringe is the world’s largest arts festival. In 2017 it spanned 25 days and featured 53,232 performances of 3,398 shows in 300 venues.

Edinburgh University Levels Cafe

Three distinctive Levels/Lounge areas provide a quirky, buzzing but comfortable setting in which to relax and enjoy a varied selection of food and drinks.

Maison De Moggy Cat Cafe, Edinburgh

Unique café experience where customers can relax in the company of speciality cats whilst enjoying the purrfect cuppa.

Edinburgh Printmakers

Printmaking studio, gallery and shop providing open access to printmaking facilities, commission printmaking and digital printing.

Pinnies and Poppyseeds

Fresh, handmade Scottish Shortbread made in Edinburgh using local and organic ingredients

DoubleTree Hilton, Edinburgh City Centre

Beautiful contemporary 4-star hotel with view on Edinburgh castle right in the centre of the city. This also gives you access to Monboddo bar and the Bread Street Brasserie.

Guide Dogs for the Blind, Edinburgh Mobility Team

Guide Dog’s aim is to provide people with sight loss with the support they need to be able to move around safely and confidently, to get out of their homes and be able to live life the way they choose.

 

Stirling

Forth Valley Sensory Centre, Falkirk

Forth Valley Sensory Centre is a charitable trust helping people with sensory impairment be as independent as possible.

The Falkirk Wheel

The Falkirk Wheel is a fantastic day out with a difference and accessible to everyone including boat trips, a cafe, a water play park and a children’s activity zone.

Stirling Council Customer First (Coming Soon)

 

Fife

St Andrews Links ClubHouse

With panoramic views over the Old Course, the clubhouse offers full facilities for golfers playing the Old, New and Jubilee courses. Within the clubhouse is the famous Swilcan Lounge which is open to the public and show cases the very best of fresh local produce. Whether it’s a relaxing summer Sunday lunch or simply a ‘wee dram’ in the evening, the Swilcan Lounge is the perfect destination.

 

Tayside

The Park Hotel Montrose

The Montrose Park Hotel is located in the quiet mid-links area of Montrose, yet only a few minutes walk from the busy High Street and the beach. It is an excellent base for exploring the Angus Glens and surrounding castles, and play golf in Montrose Links.

 

Greater London Area

RNIB, Judd Street, London

Royal National Institute of Blind People (RNIB), the UK’s leading charity supporting blind and partially sighted people. They offer practical and emotional support to those that need them, so they can continue living life to the full.

 

East Anglia

Deafblind UK, Peterborough

Deafblind support people with combined sight and hearing loss to live the lives they want. Their team of experts will help on every step of the way to show life beyond sight and hearing loss.