Welcome Venues

Following the launch of our ‘Welcome’ customer service app we have signed up many new venues for you to explore.

We are truly delighted by all the positive feedback from both our users and venue partners, who are excited to be part of the ‘Welcome’ community.

Below is a list of all the participating venues.

Don’t forget – if you can think of a venue that needs improved disability awareness and customer service send us a venue request!

Please see below for a list of all the Welcome venues, categorised by region. 


Edinburgh & Lothian

Edinburgh Airport

Edinburgh Airport is Scotland’s busiest with 33 airlines serving 188 routes. ‘Welcome’ is used in their special assistance hub.

Edinburgh Jenners Store, House of Fraser

One of the oldest department stores in the world, Jenners has been trading as far back as 1838. Besides displaying a vast array of products from leading brands, Jenners features a restaurant, spa and hair salon.

Royal Bank of Scotland, Gogarburn

The RBS headquarters at Gogarburn is home to their Branch lab, E-Spark, their conference centre and other facilities.

The Scottish Government, Victoria Quay

Victoria Quay (VQ) is a Scottish Government building situated in Leith, Edinburgh.

Edinburgh Festival Fringe, Box Office

The Edinburgh Festival Fringe is the world’s largest arts festival. In 2017 it spanned 25 days and featured 53,232 performances of 3,398 shows in 300 venues.

Edinburgh Printmakers

Printmaking studio, gallery and shop providing open access to printmaking facilities, commission printmaking and digital printing.

DoubleTree Hilton, Edinburgh City Centre

Beautiful contemporary 4-star hotel with view on Edinburgh castle right in the centre of the city. This also gives you access to Monboddo bar and the Bread Street Brasserie.

Guide Dogs for the Blind, Edinburgh Mobility Team

Guide Dog’s aim is to provide people with sight loss with the support they need to be able to move around safely and confidently, to get out of their homes and be able to live life the way they choose.


The Scottish Parliament is open to visitors Monday to Saturday and is free of charge to visit. You are welcome to enter the building without the need to book in advance and explore the public areas at your leisure. 

RBS, St andrews square, Edinburgh

Royal Bank of Scotland branch located in Edinburgh’s city centre.


Visit Scotland Glasgow iCentre

Centrally located on Buchanan Street in the heart of Glasgow, you can book tours or accommodation and ask their expert advisors for inspirational ideas to enhance your visit.

RBS, Byres road, Glasgow

Royal Bank of Scotland branch located in Glasgow Hillend area.


Stirling Council Customer First

Stirling Council customer centre providing help and advice on all kinds of Council services is available at our city centre one-stop shop.


Forth Valley Sensory Centre, Falkirk

Forth Valley Sensory Centre is a charitable trust helping people with sensory impairment be as independent as possible.

The Falkirk Wheel

The Falkirk Wheel is a fantastic day out with a difference and accessible to everyone including boat trips, a cafe, a water play park and a children’s activity zone.



Seescape is the operational name of Fife Society for the Blind. The new name was unveiled by Provost Jim Leishman at a reception which took place on Monday 10th September at Wilson Avenue, Kirkcaldy.

Kirkcaldy galleries

Kirkcaldy Galleries offers visitors a library, museum, art gallery, local & family history room, cafe, gift shop and children's areas - all under one roof and with FREE admission!


The Park Hotel Montrose

The Montrose Park Hotel is located in the quiet mid-links area of Montrose, yet only a few minutes walk from the busy High Street and the beach. It is an excellent base for exploring the Angus Glens and surrounding castles, and play golf in Montrose Links.


Dundee City Council

 Dundee Council customer centre.


Northlink Ferries - Aberdeen Terminal

Aberdeen Ferry Terminal is located within the historic city of Aberdeen on the North East coast of Scotland. The port is a very convenient port of departure, being located just 125 miles from Edinburgh and 145 miles from Glasgow. Aberdeen is served well by all forms of public transport.

Highlands & Islands

Northlink Ferries - Scrabster Terminal

Scrabster Ferry Terminal is located in Scrabster on the North coast of Scotland, 1½ miles from Thurso, 22½ miles from Wick and 112 miles from Inverness.


Northlink Ferries - Kirkwall Terminal

Kirkwall (Hatston) Ferry Terminal is located on the outskirts of Kirkwall. Kirkwall itself is the historic capital of Orkney and is located centrally on the main island. Kirkwall is 16 miles from Stromness, 7 miles from Finstown and 15 miles from St. Margaret’s Hope. Hatston ferry terminal is located 2-3 miles from the centre of Kirkwall.

Northlink Ferries - Stromness Terminal

Stromness Ferry Terminal can be found at Orkney’s main gateway – the busy port of Stromness. Dating from the 17th century, Stromness owes its origins to its excellent harbour.

Northlink Ferries - Kiln Corner booking office

NorthLink Ferries tickets can be booked and amended by our friendly staff based here between 9am and 5pm, Monday to Friday.


Northlink Ferries - Lerwick Terminal

Lerwick Ferry Terminal is located 2 miles from the town centre, on Holmsgarth Road in Lerwick, the capital of Shetland and home to 7,000 people. Explore and enjoy the shops, boutiques, museum, advanced leisure centre, accommodation, places to eat, pubs with live music and many other attractions.

Greater London Area

RNIB, Judd Street, London

Royal National Institute of Blind People (RNIB), the UK’s leading charity supporting blind and partially sighted people. They offer practical and emotional support to those that need them, so they can continue living life to the full.


NatWest branch located in Tavistock Square.

NATWEST, Headquarters and Conference centre

The conference is scheduled to be held at the RBS 280 Bishopsgate office. The office is a 2 minute walk from Liverpool Street mainline and underground station. Exit the station on to Bishopsgate and turn left. Walk for about 100 metres and RBS 280 Bishopsgate is a 12 storey glass building on the right.

Coutts bank , LONDON

Coutts has a world-renowned reputation for a personal approach to private banking and wealth management. For over three centuries, they have perfected exceptional service.


ATOS London headquarters.

East Anglia

Deafblind UK, Peterborough

Deafblind support people with combined sight and hearing loss to live the lives they want. Their team of experts will help on every step of the way to show life beyond sight and hearing loss.

Support 4 Sight, Saffron Walden

Support 4 Sight Essex assists people in maintaining their independence and quality of life. Our aim is to support local people throughout Essex to cope positively with their sight loss.


Headway Dublin

Headway provides person centred services based on an assessment of a person’s needs and their own goals for recovery to assist people living with Acquired Brain Injury to rebuild their lives.