‘Welcome’ Aboard project to enhance rail travel for people with dementia among winners of government-funded competition
'Welcome' Aboard, a new service which aims to improve the rail travel experience for people living with dementia, is among the winners of an innovation competition, run by RSSB, the Rail Safety and Standards Board, as part of the Department for Transport’s work to improve accessibility for all passengers.
In this project, Go Upstream, a new training company focussing on travel and dementia, Scottish Assistive Tech Start-up Neatebox, and Open Change, experts in service design, will work with the Dementia Engagement & Empowerment Project (DEEP) network of people living with dementia and London North Eastern Railway.
‘Welcome’ Aboard - A New Approach to Inclusive Rail Travel
‘Welcome’ Aboard is a project that uses an existing smartphone app that works for both passengers and staff, providing two-way communication and a ‘check-in’ feature that alerts staff to a passenger’s arrival at the station.
‘Welcome’ Aboard will combine the Welcome by Neatebox app with Go Upstream’s experiential training programme to ensure that staff are better equipped to meet the needs of people requesting assistance as well as delivering a more tailored, responsive and real-time assistance service. Importantly, people living with hidden disabilities are at the heart of this project – sharing their experiences and expertise in travelling, informing and shaping the design of a solution that truly responds to their needs and the needs of other passengers requiring assistance.
After an initial research and development stage, the ‘Welcome’ Aboard app will be trialled at a major UK station.
While the project will focus on people with dementia, ‘Welcome’ Aboard has the potential to benefit all customers who wish to use Passenger Assist since it can be tailored to a customer’s needs.
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