Join our team and make a difference

At Neatebox, we are passionate about leading the push to make society more inclusive and helping our users to enjoy their independence. That’s why we always want to hear from people who share our principles and want to make a difference. So as well as your ability to do the job in a fast-paced tech startup, we’re also interested in what drives you.

“Neatebox is a growing business. We are entirely focused on creating a world where equality is standard. Our WELCOME by Neatebox App revolutionises the way people with a disability access buildings, venues, museums, banks etc.

WELCOME opens up new possibilities for such people and gives them the freedom to visit places previously closed to them.

It also gives businesses the opportunity to provide the best customer service to anyone with the WELCOME app as they know who is about to arrive and can tailor their service and approach to suit their individual needs.

If working in this growing business and providing a much-needed service to people who deserve a level playing field is right up your street, then you need to get your fingers to keyboard and apply.

Current Opportunities

Developer

Location: Edinburgh
Full time, part time or flexible working available

Competitive Salary
Immediate start

Neatebox is an innovative software company with products and foundational ethos grounded in equality and diversity. Our Mission is to provide accessible services for the benefit of society and is seeking team members whose aspiration for social improvement will mirror our own.

You could work for a big bank, a major financial institution or those people at Quartermile with the ping pong table and let’s face it, they’d give you lots of money, lots of opportunities and probably a few bonuses along the way.

OR, you could do something a bit different and put your hard earned developer skills to work with us.  Who are Neatebox? What do we do? And why do we want someone with top notch full stack developer skills like you?

The number one reason is that we are small, ambitious and really going places.  You see, our purpose is to make sure equality of access to buildings, venues, offices, transport centres, retail outlets and more comes as standard.  

We are looking for a full stack developer to join our small, ambitious team in the centre of Edinburgh. You will be the first in-house developer and as such will take the lead in the ongoing development of the ‘Welcome’ Platform. You will focus on improving our existing products and pushing new features across all platforms, but we’ll also want you to thrive in a collaborative environment.

What you will do 

  • Maintaining Neatebox’s core functionality and building out new features you will work on a range of exciting customer facing projects

  • You will know your way around a command line and be ready to create intuitive user interfaces for a diverse range of users making full use of accessibility features

  • Working closely with current and future clients as we build integrations into the existing system.

  • Key skills required are

    • Full Stack developer with knowledge of PHP

    • PHP frameworks. Laravel preferred

    • AngularJS 

    • NoSQL databases - MongoDB preferred

  • Desirable 

    • Experience of iOS & Android development

    • Knowledge of geolocation systems

    • Building platforms at scale

    • Social values and ethos 

We can offer

  • Employment within a socially thoughtful and progressive company.

  • Support from talented team

  • Empowerment to explore your creative ideas

  • An exciting environment with opportunities for real growth 

  • A supportive, trusting and open work environment 

  • Build innovative products used by a highly passionate user base

  • Flexible holiday allowance 

  • Pension with company contribution 

  • EMI Shares

Neatebox is a “Disability Confident” employer and seek to ensure their workforce represents a diverse spectrum of society.

If you have any questions about this role or wish to apply for the role please contact Allan at jobs@neatebox.com.

 

Mobile Developer

Location: Edinburgh
Full time, Permanent,

Flexible or part time available

Competitive Salary
Immediate start

Neatebox is an innovative software company with products and foundational ethos grounded in equality and diversity. Our Mission is to provide accessible services for the benefit of society and is seeking team members whose aspiration for social improvement will mirror our own.

We are looking for someone who wants to be involved from the ground up and lead on our mobile development of both Welcome and Android, we want someone who is keen to do something a bit different and put your hard earned developer skills to work with us.  Who are Neatebox? What do we do? And why do we want someone with a top-notch mobile developer with skills like you?

The number one reason is that we are small, ambitious and really going places.  You see, our purpose is to make sure equality of access to buildings, venues, offices, transport centres, retail outlets and more comes as standard.  

We are looking for a mobile developer to join our small, ambitious team in the centre of Edinburgh. You will be joining a small team and as such take the lead in the ongoing mobile development of the ‘Welcome’ Platform alongside the Button app.  You will focus on improving our existing products and pushing new features, working alongside our existing development team, but we’ll also want you to thrive in a collaborative environment.

What you will do

  • Maintaining Neatebox’s core functionality and building out new features you will work on a range of exciting customer facing projects

  • You will know your way around a command line and be ready to create intuitive user interfaces for a diverse range of users making full use of accessibility features on iOS and Android.

  • Key skills required are

    • Native iOS & Android development (Swift & Kotlin)

    • Javascript, with some knowledge and experience of React Native

    • Knowledge of geolocation and beacons systems

    • Social values and ethos

We can offer

  • Employment within a socially thoughtful and progressive company.

  • Support from a talented team

  • Empowerment to explore your creative ideas

  • An exciting environment with opportunities for real growth

  • A supportive, trusting and open work environment

  • Build innovative products used by a highly passionate user base

  • Flexible holiday allowance

  • Pension with company contribution

Neatebox is a “Disability Confident” employer and seek to ensure their workforce represents a diverse spectrum of society.

If you have any questions about this role or wish to apply for the role please contact Allan at jobs@neatebox.com.

 

Customer Success Executive

Location: Edinburgh
Full time, Permanent,

Flexible or part time available

Competitive Salary
Immediate start

You might be wondering what exactly a Customer Success Executive does all day?  Well, it's about being really nice to people, finding out how things are going, learning about their needs, wants and desires and giving them as much advice, information and support as possible to make sure their experience of using Welcome by Neatebox is as pleasurable and a smooth as possible.

You see, Neatebox is a truly fantastic business which has developed an innovative piece of software which is grounded in equality, inclusion and diversity.  The Neatebox mission is to provide accessible services for the benefit of society and we are really keen to employ someone like you whose aspirations for social improvement, mirror our own.  We are a ‘Disability Confident’ employer and want our team to reflect a diverse spectrum of society.

Every day, your job will be to make sure that our customers can launch the Welcome accessibility platform quickly and smoothly and then continue to build and maintain exceptional and meaningful relationships with them as they grow with us.

Essentially, you’ll become a trusted advisor to our clients.  At first, you’ll smoothly transition customers from the sales team into your capable hands, ensuring their onboarding experience is second to none.

Gaining feedback from our customers will also be an essential part of the role, making sure this is passed on to our sales, operations and developer teams, thus helping us to continually improve our offering.  You’ll be metaphorically cuddling our customers, making sure they’re happy, using Welcome to its best effect to help improve their business customer care and the experience of those using the platform.

You’ll need patience, a sense of curiosity, a genuine eagerness to help, support, advise and deliver a high-quality experience for each and every one of our customers.  You’ve got to be tech-savvy too, making sure that you understand our platform, its technical function and how to work efficiently in a modern office environment. It almost goes without saying, that you’ll be handling relationships with the Neatebox team, customers, suppliers and beyond, so your communication skills need to be top notch.

Above all else, you’ll be a really good listener.

What you’ll do

  • Build and maintain relationships with clients and key personnel within customer companies 

  • Guide customers through the onboarding process

  • Conduct business reviews to ensure clients are satisfied with their products and services 

  • Execute calls and meetings with clients to build relationships with existing accounts 

  • Achieve engagement, satisfaction 

  • Escalate and resolve areas of concern as raised by clients 

  • Carry out client satisfaction surveys and reviews 

  • Monitor company performance against service level agreements and flag potential issues 

  • Partner with internal departments to ensure client needs are fulfilled effectively

You’ll have  

  • Experience in managing client relationships/accounts for technical products and platforms 

  • Strong analytical skills to monitor, report on, and measure customer performance and analyse trends and needs within your portfolio 

  • Technical aptitude and deep curiosity to quickly get up to speed on Neatebox's technology offering.

  • A belief and understanding of the Social Model of Disability (if you’re not sure what this is, please Google it).

We can offer

  • Employment within a socially thoughtful and progressive company.

  • A route by which you can use your career progression to make a positive societal impact.

  • Support from talented team

  • Empowerment to explore your creative ideas

  • An exciting environment with opportunities for real growth 

  • A supportive, trusting and open work environment 

  • Flexible holiday allowance 

  • Pension with company contribution 

  • EMI Shares

Neatebox is a “Disability Confident” employer and seek to ensure their workforce represents a diverse spectrum of society.

If you have any questions about this role or wish to apply for the role please contact Allan at jobs@neatebox.com.