We use 'Welcome by Neatebox' to ensure that
we meet your specific needs upon arrival

Welcome is a free app which allows you to request visits to our venue, indicating the areas you need customer service to have awareness of and the assistance you require. We will be notified of the visit request and receive an overview of your condition and top tips to aide the interaction with you. We hope this service will enhance your experience at our venue and look forward to hearing your feedback.


Download "Welcome by Neatebox"

User opening the Welcome app on their phone.  

Set up Welcome

Before you book your first visit, make sure the app is set up with all the necessary information.

  1. Sign up with your emails and password

  2. Create your profile:
    • Add a photo so staff know who you are
    • Indicate areas you want customer service to have awareness of 
    • Select what you the types of assistance you usually require
  3. Browse venues you can visit
Michelle looking at the DoubleTree Hilton Edinburgh City Centre profile on the Welcome app

Book your Visit

Now that your profile is set up, go ahead and book your first visit. 

  1. Go to the venue profile and click "Going"
  2. Share your details:
    • Select a time band for you visit (up to 2 weeks in advance)
    • Tell the venue staff about your specific needs during the visit. Make sure you use the additional comments field.
  3. Make sure you have your bluetooth and location sharing enabled (phone settings)
Sabrina sitting at restaurant table leaving feedback for a Welcome venue in the app. 

Tell us about your Visit

We'd love to hear how you enjoyed your visit. One day after your visit, Welcome will notify you of the possibility to leave feedback. You can also email us at hello@neatebox.com. This will help not only the venue staff in improving their customer service but will also give us essential input on how to improve the app.