We use 'Welcome by Neatebox' to ensure that
our Customer Service team meets your needs upon arrival
Welcome is a free app which allows you to request visits to any Northlink Ferry terminal, indicating the areas you need our team to have awareness of and the assistance you require. We will be notified when you are on your way and receive an overview of your disability and top tips to aide the interaction with you.
Download "Welcome by Neatebox"
Set up Welcome
Before you book your first visit, make sure the app is set up with all the necessary information.
Sign up with your emails and password
Create your profile:
Add a photo so staff know who you are
Indicate areas you want customer service to have awareness of
Select what you the types of assistance you usually require
Browse venues you can visit
You can't find the venue you're looking for? Request it here.
Book your Visit
Now that your profile is set up, go ahead and book your first visit.
Go to the venue profile and click "Going"
Share your details:
Select a time band for you visit (up to 2 weeks in advance)
Tell the venue staff about your specific needs during the visit. Make sure you use the additional comments field.
Make sure you have your bluetooth and location sharing enabled (phone settings)
Tell us about your Visit
We'd love to hear how you enjoyed your visit. One day after your visit, Welcome will notify you of the possibility to leave feedback. You can also email us at firstname.lastname@example.org. This will help not only the venue staff in improving their customer service but will also give us essential input on how to improve the app.