Privacy Policy


This privacy policy discloses the privacy practices for Neatebox Limited, a company incorporated in Scotland with company number SC409943 and having its registered office at 20a Station Road, Roslin, Midlothian EH25 9LR (“we“, “us“, “our“). Our website is (the “Site“). Welcome by Neatebox and/or Button by Neatebox is the “APP“.

By accessing the Site, downloading the APP, ordering a product or service from us and/or by submitting personal data manually or in electronic form to us, you give your consent that all personal data that you submit will be processed by us in the manner and for the purposes described below. By sharing information with us, we are able to provide an even better service to you. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

If you have any questions at all about this policy, the APP, our products or services or the Site or about how we use and process your personal information, please do not hesitate to contact us by e-mail at or, alternatively, in writing to Neatebox Limited at [20a Station Road Roslin, Midlothian EH25 9LR].

1. Information collection and use

1.1. We are committed to protecting the privacy of the users of our Site, products, services and our App. We are the sole owner of the information collected on the Site and by using the App. We will not sell, share, or rent this information to others in ways different from those disclosed in this statement.

1.2. We collect information from you at several different points on the Site and when you download and use the App, and in particular use of the APP requires it to track your location unless you are using solely Button by Neatebox where location is only identified when you connect with a pedestrian crossing button and a pedestrian crossing button is activated. We also use various analytic tools which track matters such as your use of the Site , the type of your device in use and location and length of time using the App.

1.3. By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the Site, so that you may be aware of the information we collect and how we use it at all times. Continued use of the Site and/or the App will constitute your agreement to any such changes. It is your responsibility to review the Site from time to time to ensure you are aware of any changes to this policy.

1.4. The data we collect from you may be transferred to, and stored at, a destination located outside the UK but within the European Economic Area (“EEA”). By providing information to the Site you expressly consent to such information being transferred or stored outside the UK but within the EEA.

1.5. Unfortunately, the transmission of information via the internet is not completely secure and although we take all reasonable steps to protect your personal data, we cannot guarantee the security of it. Any transmission of personal data to the Site is at your own risk.

2. Public (unregistered) users

We will not capture data about public (unregistered) users of the Site, other than your IP address and session details such as pages viewed and type of browser used. This information is automatically logged by the web server and will be used to evaluate the use and performance of the network.

3. Registration

In order to use the Site or download the App, you must first complete the registration form and all details required in it. During registration you are required to give your contact information (such as name, email address, password and disability or condition). This information is used to contact you about those services on the Site in which you have expressed an interest. It is optional for you to provide other personal information, but this is encouraged so we can provide a more personalised experience of the services available through the APP and the Site.

4. Disclosures of your information

By using the APP and/or Site you agree that information within your personal profile and details of the current location of the mobile device being used to access the Site are made available to venues registered with the Site. In a private setting this information is made available only to users with whom you are registered through the APP; but in open or spontaneous visit setting this information may be openly available to all [registered users/users of the Site].

5. Sharing

5.1. We may share (whether or not for payment) aggregated demographic information with our partners and clients. This is not linked to any personal information that can identify any individual person.

5.2. We may partner with another party to provide specific services. When you sign up for these services, we will share names or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

5.3.We may also use such aggregated information and statistics for monitoring the Site usage in order to help us develop the Site and our services and may provide such aggregate information to third parties.]

6. Cookies

6.1. A cookie is a piece of data stored on your hard drive containing information about you. Usage of a cookie is in no way linked to any personally identifiable information while on the Site. Once you close your browser, the cookie simply terminates. For instance, by setting a cookie on the Site, you would not have to log in a password more than once, thereby saving time while on the Site. If you reject the cookie, you may not be able to use every function of the Site. Cookies can also enable us to track and target your interests to enhance your experience of the Site. [Some of our business partners use cookies on this Site (for example, advertisers). However, we have no access to or control over these cookies.]

6.2. Information collected from cookies and other technologies, like pixel tags, will be used to improve your user experience and the overall quality of our services. For example, we will be able to have our services appear in the language you prefer and provide you with specific tailored ads.

6.3. By accepting this policy you are providing explicit consent to our use of cookies. If you wish to opt out please adjust your web browser settings accordingly.

7. Log files

We use IP addresses to analyse trends, administer the Site and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

8. Links

The Site contains links to other sites. Please be aware that we are not responsible for the privacy practices of other sites. We encourage you to be aware when you leave the Site and to read the privacy policies of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by us on the Site.

9. Direct mailings

9.1. We may send out newsletters, daily emails or alerts to our members. We may also wish to provide you with information about special features of our Site or any other service or products we think may be of interest to you. This is an opt-in email option selected when you register to the Site. At any time you can alter your personal profile on the Site to disable any further emails.

9.2. From time to time the Site will request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as postcode or age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use of and satisfaction with this site.]

10. Data Protection

10.1. We make every effort to ensure that our practices, procedures and systems comply with the relevant data protection legislation.

10.2. We shall only use your personal data in accordance with the legal requirements, principles and best practice recommendations by current legislation, which grants you various rights in respect of the processing of your personal data.

10.3. For more details about your rights under the Act, the rules we have to adhere to in collecting and storing your information, and how you can check your data records, please visit

10.4. You have a right to receive a copy of the information we hold about you by sending your request in writing, together with an administration fee of £10, to us at Neatebox Limited, 20a Station Road Roslin, Midlothian EH25 9LR.

11. Updating/removal of personal information

11.1. If any information regarding you requires to be corrected, updated or changed it is your responsibility to advise us of the required amendments.

11.2. If you inform us that you no longer desire our service, we shall correct, update or remove your personal data provided to us. Please note an archive copy of any information provided to us may be retained by us for our records and for audit purposes.

12. Contact

If you have any questions at all about this policy or the Site, or about how we use and process your personal information, please do not hesitate to contact us by e-mail at or, alternatively, in writing to Neatebox Limited at 20a Station Road Roslin, Midlothian EH25 9LR.