Become The Trusted Brand for Guests with Disability


With Welcome by Neatebox you can reach a sizeable new audience and embrace the Purple Pound worth £249 bn.  

The cloud-based platform will allow your team to manage the disabled guests who intend to visit your hotel and to understand their individual accessibility needs during their visit. You will also be provided with an overview of the disability and top tips to aid the interaction with the disabled visitors. 

Key Benefits of Using Welcome by Neatebox

  • Increase in Return Customers
    Once disabled guests know that your hotel and staff can meet their needs, they won't look for anywhere else to stay.

  • Efficient Customer Service Process
    Due to advanced notice and bite-sized disability training refreshers, your staff can be more effective in their interactions with customers.

  • Disability-Confident Staff
    Welcome is a tool for staff to expand their knowledge about disabilities and grow their confidence to deal with situations independently.

Book a call

Chat with us to find out how you can use Welcome to provide better experiences to disabled guests and access this new market.

Key Features

Cloud-Based Dashboard

All your customer interactions are in one spot and can be accessed from any device (PC, Mac, tablet or mobile) by as many users as you need.

Three Points of Notification

Your team will be notified within the platform and via email when the users request a visit, when they are hitting the geofence and when they arrive at your door. 

Mac Screen showing the customer view on the Welcome Business Platform

Direct Line to Customers

The platform allows you to get in touch with the customers to update them of any changes to their visit and manage expectations.

Disability Training Refresher

At any point, the customer service staff can review a customer's profile and read up on their specific needs and top tips to facilitate the interaction. 


DoubleTree by Hilton, Edinburgh City Centre

DoubleTree by Hilton, Edinburgh City Centre

We are delighted to be partnering with Neatebox to ensure we provide the highest standard of customer service for customers with accessiblity needs. Customer service is in our blood at DoubleTree by Hilton Edinburgh City Centre.
— Alain Martzolff, Deputy General Manager
Edinburgh Printmakers

Edinburgh Printmakers

Our staff are all really inspired by the Welcome app and working with the Neatebox team. We’re just very excited by the potential of the app, not only to improve inclusivity and accessibility but also to improve the visitor experience for everyone really
— Sarah-Manning Shaw, Artistic Programme Director
The Falkirk Wheel

The Falkirk Wheel

We’re always looking for ways to improve the customer experience at the world’s only rotating boat lift and the Welcome app is an innovative way of ensuring we offer a fantastic day out for all of our visitors – whatever their individual needs.
— Steve Dunlop, CEO of Scottish Canals