Become The Trusted Brand for Shoppers with Disability
With Welcome by Neatebox you can reach a sizeable new audience and embrace the Purple Pound worth £249 bn.
The cloud-based platform will allow your team to manage the customers who intend to visit your venue and to understand their individual accessibility needs on the day. You will also be provided with an overview of the disability and top tips to aid the interaction with the disabled shoppers.
Key Benefits of Using Welcome by Neatebox
Increase in Return Customers
Once disabled shoppers know that your venue and staff can meet their needs, they won't look for anywhere else to shop.
Efficient Customer Service Process
Due to advanced notice and bite-sized disability training refreshers, your staff can be more effective in their interactions with customers.
Welcome is a tool for staff to expand their knowledge about disabilities and grow their confidence to deal with situations independently.
Book a call
Chat with us to find out how you can use Welcome to provide better customer experiences to disabled shoppers and access this new market.
All your customer interactions are in one spot and can be accessed from any device (PC, Mac, tablet or mobile) by as many users as you need.
Three Points of Notification
Your team will be notified within the platform and via email when the users request a visit, when they are hitting the geofence and when they arrive at your door.
Direct Line to Customers
The platform allows you to get in touch with the customers to update them of any changes to their visit and manage expectations.
Disability Training Refresher
At any point, the customer service staff can review a customer's profile and read up on their specific needs and top tips to facilitate the interaction.