Welcome by Neatebox


With Welcome your staff will become disability confident and will deliver higher-quality customer service to your disabled visitors.

75% of disabled people have left a shop or deserted a business because of poor disability awareness or understanding.

Extra Costs Commission, Interim Technical Report, March 2015

The cloud-based platform will show you all the customers who intend to visit your venue and their individual accessibility needs on the day. You will also be provided with an overview of the disability and top tips to aid the interaction with your customer. 

The goal is to facilitate the communication with your customers to create long-lasting and mutually respectful relationships.


Key Benefits of Using Welcome


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Streamlined Customer Journey

Due to the advanced notice and bite-sized disability training refreshers, your staff can be more effective in their interactions with customers with specific needs.

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Build Customer Trust

The platform allows customers to communicate their needs more efficiently to you. Upon arrival, they know their needs are understood without public declaration. 

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Disability Confident Staff

Welcome gives your staff a tool to expand their knowledge about various disabilities and grows their confidence to deal with situations independently.


Key Features


Cloud-Based Dashboard

All your customer interactions are in one spot and can be accessed from any device (PC, Mac, tablet or mobile) by as many users as you need.

Three Points of Notification

Your team will be notified within the platform and via email when the users request a visit, when they are hitting the geofence and when they arrive at your door. 

 Mac Screen showing the customer view on the Welcome Business Platform

Direct Line to Customers

The platform allows you to get in touch with the customers to update them of any changes to their visit and manage expectations.

Disability Training Refresher

At any point, the customer service staff can review a customer's profile and read up on their specific needs and top tips to facilitate the interaction. 


 DoubleTree by Hilton, Edinburgh City Centre

DoubleTree by Hilton, Edinburgh City Centre

We are delighted to be partnering with Neatebox to ensure we provide the highest standard of customer service for customers with accessiblity needs. Customer service is in our blood at DoubleTree by Hilton Edinburgh City Centre.
— Alain Martzolff, Deputy General Manager
 Edinburgh Printmakers

Edinburgh Printmakers

Our staff are all really inspired by the Welcome app and working with the Neatebox team. We’re just very excited by the potential of the app, not only to improve inclusivity and accessibility but also to improve the visitor experience for everyone really
— Sarah-Manning Shaw, Artistic Programme Director
 The Falkirk Wheel

The Falkirk Wheel

We’re always looking for ways to improve the customer experience at the world’s only rotating boat lift and the Welcome app is an innovative way of ensuring we offer a fantastic day out for all of our visitors – whatever their individual needs.
— Steve Dunlop, CEO of Scottish Canals


Request a Quote 


Are you ready to upgrade your customer service for disabled customers? We would love to learn more about your business and discuss how Welcome could work in your venue. 

Name *

Within the Welcome app there is the ability to “Request a Venue”. Welcome users can request their favourite locations and our sales team with get straight to work and contact the venues. Has your venue been requested?


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