Welcome by Neatebox
With Welcome your staff will become disability confident and will deliver higher-quality customer service to your disabled visitors.
75% of disabled people have left a shop or deserted a business because of poor disability awareness or understanding.
Extra Costs Commission, Interim Technical Report, March 2015
The cloud-based platform will show you all the customers who intend to visit your venue and their individual accessibility needs on the day. You will also be provided with an overview of the disability and top tips to aid the interaction with your customer.
The goal is to facilitate the communication with your customers to create long-lasting and mutually respectful relationships.
Key Benefits of Using Welcome
Streamlined Customer Journey
Due to the advanced notice and bite-sized disability training refreshers, your staff can be more effective in their interactions with customers with specific needs.
Build Customer Trust
The platform allows customers to communicate their needs more efficiently to you. Upon arrival, they know their needs are understood without public declaration.
Disability Confident Staff
Welcome gives your staff a tool to expand their knowledge about various disabilities and grows their confidence to deal with situations independently.
All your customer interactions are in one spot and can be accessed from any device (PC, Mac, tablet or mobile) by as many users as you need.
Three Points of Notification
Your team will be notified within the platform and via email when the users request a visit, when they are hitting the geofence and when they arrive at your door.
Direct Line to Customers
The platform allows you to get in touch with the customers to update them of any changes to their visit and manage expectations.
Disability Training Refresher
At any point, the customer service staff can review a customer's profile and read up on their specific needs and top tips to facilitate the interaction.
Request a Quote
Are you ready to upgrade your customer service for disabled customers? We would love to learn more about your business and discuss how Welcome could work in your venue.
Within the Welcome app there is the ability to “Request a Venue”. Welcome users can request their favourite locations and our sales team with get straight to work and contact the venues. Has your venue been requested?