Profound Hearing Loss

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Profound deafness means the person cannot hear anything at all; they are unable to detect sound, even at the highest volume possible.

Top Tips:

  • If the BSL user has someone with them to translate, make sure you speak to the person and the translator
  • If a BSL user is alone and you have a member of staff who can translate, use them to communicate
  • If there is no BSL translator available, speak clearly but not too slowly and don't exaggerate your lip movements – this can make it harder to lip read and ask if they prefer to lip read or communicate  in writing.
  • Ensure there is good lighting and you face the person throughout the conversation to make lip reading easier

Do you have any feedback on the overview and top tips or would like us to add further conditions to the app? Email us at