Profound Hearing Loss
Profound deafness means the person cannot hear anything at all; they are unable to detect sound, even at the highest volume possible.
- If the BSL user has someone with them to translate, make sure you speak to the person and the translator
- If a BSL user is alone and you have a member of staff who can translate, use them to communicate
- If there is no BSL translator available, speak clearly but not too slowly and don't exaggerate your lip movements – this can make it harder to lip read and ask if they prefer to lip read or communicate in writing.
- Ensure there is good lighting and you face the person throughout the conversation to make lip reading easier