Bluetooth and Location Settings

 

It is very important that you have the correct setting enabled on your device to ensure that the triggers work as expected on your approach to and arrival at your chosen venue. Please review the below instructions which will help you setup correctly.

 
 

Bluetooth Settings

In order for venues to know that you have arrived at their entrance, you need to enable Bluetooth on your phone.
You can either do that through the shortcuts in your phone or in the phone settings. 

 

Location Settings

Sharing your location with Welcome ensures that venues know that you are approaching. 
This allows them to make sure that your requirements will be met upon arrival.

iPhones

 Location Settings Screen in iPhone

If you have an iOS device, please ensure that you select 'Always' when asked if Welcome can see your location.

To check whether you have given the right permission, go to your phone settings, scroll down and click 'Welcome'. Click 'Location' and make sure 'Always' is ticked. 

Android Phones

 Location Settings Screen in Android Phones

If you have an Android device, please ensure that you allow access to this devices location.

To check whether you have given the right permission, go to your phone settings,  click 'Apps' and then select 'Welcome'. Click 'Permissions' and make sure 'Your Location' is enabled. 

 

Do you still have problems? Please get in touch at hello@neatebox.com