Welcome by Neatebox
Welcome addresses the issue of inadequate customer service for visitors with specific accessibility requirements caused by a lack of disability awareness and confidence of staff members.
This free app allows you to request visits to participating venues, indicating the areas you need customer service to have awareness of and the specific assistance you require. Venues are notified of the visit request and receive an overview of your condition and top tips to aid their interaction with you.
The aim is to facilitate the communication between customers and customer service staff to create long-lasting and mutually respectful relationships.
Key Benefits of Using Welcome
receive Better service
The customer service team will receive an instant training reminder in order to help them address your specific needs and increase their awareness.
Communicate with Ease
The app allows you to communicate your needs more efficiently to the customer service team. This builds the foundation for an enjoyable interaction with the staff.
Consume with Confidence
Welcome gives you the confidence that your condition and needs are understood and will be met upon arrival at the venue.
Download Welcome for Free
Here is how you can start using 'Welcome':
Download the app to your smartphone
Create an account login
Set up your profile with a picture of yourself and the areas you would like staff to have awareness of
Browse venues on app and set up a visit indicating the assistance you require
Enjoy improved customer service
Request a Venue
Within the Welcome app there is the ability to “Request a Venue”. This means that even if your favourite venues do not have the Welcome app installed, you have the ability to be part of our sales team! We take the request directly to the venue and let them know that individuals in their area want this service.
You can also look at venues that have already been requested by other users and support them. Strength sometimes does come in numbers, so the more users are requesting the same venue, the better the chances that this venue installs Welcome!